Case Studies

Case Studies

Proven Outcomes Across Salesforce, Data & AI

Group 01

Salesforce Use Cases

End-to-end implementations, portals, org merges and platform audits across the Salesforce ecosystem.

Financial Services · US

Loan Processing App

Loan applications with real-time KYC, eligibility checks and automatic offer generation.

Financial Services Cloud · OmniStudio · eSign · third-party KYC · MuleSoft

  • Ready for business UAT in under 4 months
  • Slow Flex Cards replaced with fast LWC
  • Streamlined MuleSoft integration
Partner Ecosystem · US

Partner Support Program

A self-managed portal where partners run their AppExchange orders, support and incentives.

Sales, Service & Experience Cloud · order processing · API integrations · Karate QA

  • Self-managed portal with all key vitals
  • Streamlined support program
  • Transparent incentives
Education · US

Support for a Learning Platform

A multi-channel help portal with knowledge base, chatbot and KPI reporting.

Experience Cloud · Einstein Bot · Omni-Channel · Service Cloud

  • Reduced case resolution time
  • Consistent resolution across channels
  • Measurable KPIs for management
Education & Certification · US

Org Merge & Program Unification

Two Salesforce orgs unified into one certification system with a 360° learner view.

MuleSoft API-led architecture · legacy data & user migration, zero downtime

  • Unified learner view
  • Reduced technical footprint
  • Framework reused for acquired programs
Workforce Development · US

Learner Engagement Platform

A guided learning community from onboarding to course completion.

Experience Cloud community · milestone journey tracking · AURA/LWC/Apex UI

  • Guided end-to-end learning journey
  • Trackable program ROI insights
Fintech & Digital Banking · UK

Architecture Review, Digital Bank

Independent audit of a Salesforce implementation and its integrations for an EU/UK digital bank.

Full implementation & integration audit · data cleanup (org at 105% of 100 GB)

  • Avoided recurring storage charges
  • Prevented inadvertent system changes
Investment Banking · NY, US

Products & Pricing on One Platform

A leading investment bank running products, pricing, sales and marketing on Salesforce.

Sales Cloud · Service Cloud · CPQ · Marketing Cloud · ERP integrations

  • Sharper marketing strategies
  • Full product & pricing lifecycle in one place
Group 02

Data & Analytics Use Cases

Governed data platforms and executive-grade reporting on Snowflake, Tableau and Power BI.

Real Estate

Sales & Project Intelligence

Fragmented regional reporting unified on a Snowflake + Tableau Cloud platform.

Snowflake governed data layer · Tableau Prep pipelines · executive KPI dashboards

  • Centralized sales visibility across projects
  • Faster executive reviews
  • Manual Excel consolidation eliminated
Technology · Global

Sales Play Command Centre

A real-time commercial cockpit on live Salesforce data.

Tableau Cloud with live Salesforce connectivity · pipelines across Salesforce, Highspot, Outlook

  • Real-time sales visibility, zero manual consolidation
  • Better pipeline execution
Manufacturing · India

After-Sales Service Intelligence

A national service network measured end to end in Power BI.

Vendor scorecards · SLA monitoring · escalation tracking · row-level security by geography

  • Stronger service governance
  • Faster escalation management
  • Sharper accountability
Revenue Operations

ARR Reporting & Data Governance

Recurring-revenue reporting in Power BI, with Snowflake as the single source of truth.

Standardized billing/subscription pipelines · ARR dashboards (growth, churn, expansion) · governance framework

  • Trusted ARR numbers, one definition everywhere
  • Data quality issues surfaced early
Group 03

Agentic AI Use Cases

AI agents on Agentforce and Data Cloud that turn days of manual work into minutes.

Compliance & Onboarding

Smart Partner Onboarding

5 days → 1 hour

End-to-end onboarding time, fully automated.

Experience Cloud vendor portal · Agentforce + Gemini OCR licence extraction · auto-flagging of invalid documents

  • Audit-ready compliance
  • Multilingual vendor experience
  • Scales to any regulated industry
Hospitality

Smart Guest Assistant

An AI concierge on a unified Guest 360.

Agentforce concierge for queries, menus & local guidance · automated confirmations & upsell offers · multi-channel

  • Faster service with lower staff workload
  • New upsell revenue
  • Scales across hotel chains
Lending

Loan Application Copilot

Days → minutes

Loan approval turnaround, AI-guided end to end.

Automated intake wizard on Financial Services Cloud · real-time KYC parsing · auto-generated offers

  • AI-guided bankers
  • Stronger compliance
  • Instant offers for customers
Talent Marketplaces

SkillBridge — Gemini Accelerator

Instant, ranked, explainable matching of project needs to vendor skills.

LLMs · Salesforce Data Cloud · full-stack web app

  • Better resource utilization
  • Faster project kick-off
  • Salesforce + Data + AI in one platform

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